tag:blogger.com,1999:blog-211656992589659744.post6240250469006807671..comments2023-06-10T03:28:29.500-07:00Comments on The Writing Base: Dealing With Demanding ClientsSamar Owaishttp://www.blogger.com/profile/14956370707385216038noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-211656992589659744.post-66444609316235499082009-01-21T13:09:00.000-08:002009-01-21T13:09:00.000-08:00William: I agree. Clarifying everything in the beg...William: I agree. Clarifying everything in the beginning is the best option. We learn with experience.<BR/><BR/>Jason: I'm against using emotional appeals. It doesn't seem professional to me. If a client can't understand my problem through simple logic - I'm going to deliver the work and probably think 10 times before accepting more work from them.<BR/><BR/>But that is my personal opinion. I haven't yet faced a situation where I'd feel the need to appeal to a client's emotions so there's no telling what I'd do in a given situation.<BR/><BR/>Glad you liked the post!Samar Owaishttps://www.blogger.com/profile/14956370707385216038noreply@blogger.comtag:blogger.com,1999:blog-211656992589659744.post-88490878154343722672009-01-18T09:32:00.000-08:002009-01-18T09:32:00.000-08:00Thanks for the detailed response!For me personally...Thanks for the detailed response!<BR/><BR/>For me personally the idea of spelling out the original SOW could be most effective. That way when there's deviations (which is inevitable and acceptable!) it's clear what's going on.<BR/><BR/>Another consideration is the attitude and background of the customer. For example, technical people often respond to logical arguments whereas others might be more swayed by emotional appeals.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-211656992589659744.post-80071204137239691652009-01-18T05:12:00.000-08:002009-01-18T05:12:00.000-08:00That is why I learned to design a contract for my ...That is why I learned to design a contract for my clients to sign and understand everything there is before the job actually starts. This way I always have something to fall back on and show the client when the client tries to make changes that might add extra time and costs. <BR/><BR/>There is no room to argue when the client has signed a contract for the job stated. A new contract then can be designed adding the extra work and cost - and again getting the client to sign the new contract for agreement. <BR/><BR/>This way both the client and the designer are covered - and have an understanding.Anonymousnoreply@blogger.com